Vayle Full Privacy Notice
This section outlines the types of Personal Information Vayle collects and the purposes for which it is used, depending on how you interact with us.
1. Customers
If you have engaged Vayle to provide services (a “Customer”), we collect your business contact details and other work-related information. This enables us to fulfill service requests, manage your account, issue invoices, and communicate updates about our Terms of Service and other administrative matters. We request that you do not submit Personal Information unrelated to your professional role when interacting with Vayle.
2. Registrants
If you have signed up to receive our content, learn more about our services, or participate in events or surveys (a “Registrant”), we collect your contact information and related preferences. You may choose not to register, opt out of future communications, or request deletion of your data at any time by completing [this form].
3. Website Visitors
If you visit one of our websites (a “Visitor”), we collect technical and usage information via cookies and similar technologies. This helps us analyze website traffic and improve the relevance of our content and marketing. Please refer to our [Cookie Notice] for more details.
4. Communications and Feedback
If you are a Customer or Registrant, we may also retain records of your communications with us, including feedback or support inquiries, to improve our services and respond appropriately.
Customer Use of Personal Information
When Vayle provides its software and services to Customers, Vayle processes Personal Information on behalf of and in accordance with the instructions of the applicable Customer. Customers are responsible for determining the purposes and legal authority for the collection, use, and disclosure of Personal Information within the Vayle platform, including ensuring compliance with applicable privacy legislation such as MFIPPA or FIPPA.
Vayle acts as a service provider and does not determine the purposes for which Personal Information is collected or used within Customer workflows. Vayle processes such Personal Information solely to provide, maintain, and support the Services, and in accordance with contractual obligations with the Customer.
Personal Information Collected
The table below provides a simplified view of the Personal Information we will collect about you for each of the circumstances mentioned above. Any personal information submitted via public-facing forms hosted by Vayle is collected on behalf of our Customers and governed by their respective privacy policies.
| Information We Collect and Process | Customer | Registrant | Visitor |
| CONTACT DETAILS | |||
| Full Name | ✓ | ✓ | |
| Company | ✓ | ✓ | |
| Job Title | ✓ | ✓ | |
| Work Email Address | ✓ | ✓ | |
| Work Telephone Number | ✓ | ✓ | |
| Work Address | ✓ | ✓ | |
| ENTITY DETAILS | |||
| Entity Name | ✓ | ✓ | |
| Industry/Sector | ✓ | ✓ | |
| Number of Employees | ✓ | ✓ | |
| PRODUCT MONITORING | |||
| Login Times | ✓ | ||
| Log Files (i.e. IP Address*/Work Login) | ✓ | ||
| Pages Accessed | ✓ | ||
| WEBSITE MONITORING | |||
| IP Address* | ✓ | ✓ | |
| Time Visited Website | ✓ | ✓ | |
| Pages Visited by Device | ✓ | ✓ | |
| Files Downloaded by Device | ✓ | ✓ | |
| Website Navigation Path by Device | ✓ | ✓ | |
| Time Spent by Device on Pages | ✓ | ✓ | |
| Referring Websites | ✓ | ✓ |
*IP address and related technical information are collected for security, fraud prevention, and system integrity purpose.
Other Legitimate Purposes
We may also use Personal Information for other legitimate and reasonable purposes that are consistent with the purposes for which it was collected, including:
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- Compliance with law enforcement, court, and legal or regulatory requirements;
- Information system, network, and cybersecurity purposes;
- General corporate operations and due diligence; and
- Product development and enhancement.
Collection and Use of Children’s Personal Information
Vayle does not knowingly collect or solicit Personal Information directly from children under the age of 13. Individuals under 13 should not attempt to register for Vayle’s Services or submit Personal Information directly to us. If Vayle becomes aware that it has collected Personal Information directly from a child under the age of 13 without appropriate authorization, we will take steps to delete that information as soon as reasonably possible. If you believe that a child under the age of 13 may have provided Personal Information directly to Vayle, please contact us at privacy@vayle.io. ‘
When Personal Information is submitted through a public-facing form hosted by Vayle on behalf of a government organization or institution (such as an FOI request form), that information is collected and processed on behalf of the applicable organization. In those circumstances, the collection, use, and disclosure of Personal Information is governed by that organization’s privacy notice and applicable legislation, not by Vayle’s privacy notice.
No Sale of Personal Information
Vayle does not sell Personal Information to third parties. We do not disclose Personal Information for payment, commercial benefit, or other consideration unrelated to the provision of our Services.
Information Shared with Service Providers
We may share Personal Information with vendors, consultants, and other service providers who perform services on our behalf and are necessary to deliver, operate, and support the Services. These service providers are contractually required to process Personal Information only for the purposes of providing services to
Vayle, to keep such information confidential, and to implement appropriate safeguards in accordance with applicable privacy laws.Examples of service providers may include cloud hosting, analytics, communications, and customer relationship management providers. Personal Information shared for these purposes is limited to business contact information and other information necessary to support the Services.
Marketing and Communications
Vayle may communicate with you about our services, events, or offerings that may be of interest to you. We do not share your Personal Information with third parties for their independent marketing purposes without your express consent.
How long we keep information we collect about you depends on the type of information we are storing. We will only retain your Personal Information for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need Personal Information, we will delete it from our systems or anonymize it to ensure you cannot be identified.
If you have elected to receive marketing and communications content from us, we will retain information about your preferences for a reasonable timeframe from the last date you expressed interest in our content, products, or services. We retain information collected from cookies and other tracking technologies for a reasonable period of time from the date such information was collected.
California Residents
- Third-party Marketing. We don’t share Personal Information with others for their direct marketing purposes without your consent. We’ll update this policy if that ever changes.
- Do Not Track. We may collect information about your usage and activity through Cookies, as described in our Cookie Notice. Some web browsers or smartphones have the ability to set “Do Not Track” requests to block user activity from being tracked across web pages or devices. Our Websites do not monitor or respond to “Do Not Track” browser signals.
Nevada Residents
- We do not sell Personal Information about Nevada residents. Nonetheless, if you are a resident of Nevada, and would like to request to opt-out you may contact us at privacy@vayle.io.
Nothing in this Privacy Policy restricts our ability to:
- Comply with applicable laws;
- Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons;
- Cooperate with law enforcement agencies;
- Exercise or defend legal claims;
- Detect security incidents and protect against fraudulent or illegal activity and prosecute those responsible for such activity; or
- Transfer Personal Information as part of a merger or acquisition, dissolution, bankruptcy, or any other transaction in which a third party assumes control of all or part of our business.
Individual data privacy rights and definitions of what is defined as personal information varies, depending on the jurisdiction. Given we process Personal Data in Canada and the United States only, our Privacy Notice has been written to reflect regulatory requirements within those jurisdictions. In some cases, we have chosen to go above and beyond what is required by law to demonstrate our commitment to protecting Personal Information.
The following list provides an overview of your rights concerning Personal Information we process about you:
- Right to request access to your Personal Information.
- Right to correct, update your Personal Information.
- Right to delete your Personal Information we process about you, except when we are required to retain such information to comply with the law or defend legal claims.
- Right to object to the processing of your Personal Information, ask us to restrict the processing of your Personal Information.
- Right to request portability of your Personal Information.
- You have the right to complain to a data protection authority about our collection and use of your Personal Information.
Marketing and Promotional Materials
You can opt-out from receiving content from us, including promotional communications at any time, by using the unsubscribe link in the emails we send by emailing privacy@vayle.io. If you have an account for our Services, we will still send you non-promotional communications, like service-related emails.
Cookie Consent Management
You can manage or block cookies through your web browser settings. Withdrawing your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn. Certain cookies may be used where permitted by law to support the operation, security, and performance of our website.For more information about how we use cookies and similar technologies, please refer to our Cookie Notice.